We apologize to you for the inconvenience and
would like to meet you in this context: with a
Travel voucher in the amount of 350 euros. You do not need to worry about anything – we will send you your travel voucher by post within the next week. He is valid for one year, transferable or usable for the purchase of a follow-up card.

So it was written in a mail to me as a railway comfort customer from 24.8.2017.